Refund policy

Returns & Refunds Policy

At SAKAI, we take pride in the quality of our products. If you are not completely satisfied with your purchase, we are here to help.

Returns

Returns are accepted within 14 days of delivery.

To be eligible for a return, your item must:

Be unworn, unwashed, and unused
Be in its original condition
Have all original tags attached
Be returned in its original packaging

Items that do not meet these conditions may be refused.

Exchanges

We offer exchanges for a different size, subject to product availability. If your requested size is unavailable, a refund or store credit may be offered.

Non-Returnable Items

The following items cannot be returned or exchanged:

Sale or discounted items
Gift cards
Items marked as final sale
Products that have been worn, washed, altered, or damaged after delivery

Return Shipping

Customers are responsible for all return shipping costs unless the item received is defective, damaged, or incorrect.

We recommend using a tracked shipping service, as SAKAI is not responsible for returns lost in transit.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used at checkout. Please allow 5–10 business days for your financial institution to process the refund after it has been approved.

Original shipping charges are non-refundable.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at info@sakaiclo.com with your order number and photos of the issue. We will work to resolve the matter as quickly as possible.